A woman has received an apology from Transport for London after she received a congestion charge fine after she suffered a miscarriage.
London Mayor and TfL boss Sadiq Khan later tweeted: “TfL will be issuing an apology and waiving the fine.”
The woman then tweeted: Just to let everyone know that @TfL have rung to apologise, cancelled the PCN and assured me that normally this tone of letter is not used for mitigating circumstances involving bereavement (which was what most concerned me),”
Mr Khan also said: “I have also asked them (TfL) to ensure issues like this are treated with the sensitivity and humanity they deserve in future.”
In her original post, Cairis posted a photo of TfL’s letter refusing to waive the fine, and wrote: “Thank you @TfL for acknowledging my miscarriage would have been ‘a distressing time’.
In the initial refusal letter sent from TfL, they said: “You mentioned that everything else was forgotten in your grief.
“Whilst Transport for London (TfL) recognises that this must have been a distressing time for you, there is a responsibility for the appropriate charge to have been paid for the use of a vehicle on a road within the Congestion Charge Zone.
“We have considered fully the issues raised and have decided that on this occasion we are unable to exercise discretion and the PCN will not be cancelled, as the charge could have been purchased in advance.”